Marhaba Wefada ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marhabawefada.id and use our Umrah and Hajj travel services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our website or services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services as a travel agency or sales agent
• Request quotations for Umrah or Hajj packages
• Book travel arrangements through our platform
• Contact us for customer support
• Subscribe to our newsletter or marketing communications

This information may include:

• Name, email address, phone number, and mailing address
• Passport information and travel documents
• Travel preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Business information for travel agencies and sales agents

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Service Provision: To provide, operate, and maintain our Umrah and Hajj travel services
• Communication: To communicate with you about your bookings, quotations, and service updates
• Customer Support: To respond to your inquiries and provide customer assistance
• Booking Management: To process reservations, payments, and travel arrangements
• Legal Compliance: To comply with applicable laws, regulations, and travel industry requirements
• Marketing: To send you promotional materials and updates about our services (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Security: To protect against fraud, unauthorized access, and other security threats

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (hotels, airlines, ground transportation, etc.)
• Payment Processors: With secure payment processing companies to handle transactions
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes
• Safety and Security: To protect the rights, property, or safety of Marhaba Wefada, our users, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:

• The nature of the information and its sensitivity
• Legal and regulatory requirements
• The purposes for which we collected the information
• Our legitimate business interests

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information under certain circumstances
• Data Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes through our website or email
• Obtain your consent for material changes that affect how we use your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.